50% deposit of the entire order is required upon commencement of design.  This is mandatory for all custom orders.  The deposit is non-refundable once the art and process begins.

To kick off the project we will send you our Custom Questionnaire to fill out with your direction and expectations for the artwork. The more details you can provide will greatly help the design process.This is a truly important part of the collaboration to make sure we understand what you’d like.  If design direction severely changes during the process (ex. Redefining map boundaries once approved, change of design style, etc.), there may be additional fees for redesign.  We’re always happy to set up a phone call to help brainstorm ideas as well.

Depending on your choice of design, the timeline for design is typically 2 - 4 weeks.  Production time varies based on product type, about 1 - 4 weeks.  Our trays take 6 - 8 weeks of production time.  High volume orders can take longer in production.  Let us know your in hand date to confirm if timeline is possible - we’ll always do our best to make it happen!

We will send you drafts of your art throughout the design process and we are open to your feedback and edits.  We want you to love your design and product!

- For new Maps - Drafts are sent in two phases. After the Phase 1 (Boundary draft) is sent, two rounds of edits will be available. After the Phase 2 (Icons / Title options) design is sent, three rounds of edits will be available. 

- For all other designs, up to three rounds of edits are included.  

After this, additional fees may apply.  We will notify you when fees will incur for additional edits. 

For standard timelines, please respond with feedback within 2 - 3 business days.  We certainly understand how busy things can get, but after 2 - 3 business days, timelines can no longer be guaranteed.  For rush timelines, we will provide guidelines for when projects will need to be finalized/approved by. Your prompt response is greatly appreciated!

All designs are property of Maptote.  Artwork can solely be used on Maptote products.  If you'd like to use our Maptote artwork for any purpose, please reach out to us.  

We cannot include business names or logos (beyond your own) within our designs without written permission.  We can generally add a nod to a business with an illustration as long as it doesn’t conflict with any copyrights or trademarks. 

We are able to print your art, or logo on our products.  We can provide you with the specs for printing on the product of your choice.  We will request to review art to ensure it is something we are able to produce.  For a quote, we will need to know the number of ink colors, product style, and quantity needed.

We do ask that the art is not in the vein of Maptote, or mimics our style. If you do want our aesthetic or a design concept that we create, we do ask you to work with us. We’d provide opportunities for feedback throughout the design process, and work with you through the process to get the design a place you like.

50% deposit of the entire order is required upon commencement of design. Remainder is due before the order is shipped.  This is mandatory for all custom orders. The deposit is non-refundable once the art and process begins.

Shipping is not included in the costs and is additional.  Shipping costs are dependent on the weight and size of the shipment, and are typically calculated once the order is complete and packed.  For a shipping quote, please provide zip code, product style(s), and quantity.

Tracking information will be provided upon shipment. Maptote is not responsible for shipping delays, lost, or stolen shipments. If you do have any issues or think your package might be lost/stolen, please contact us within 15 days of the estimated receipt date and we will be happy to look into it for you with the carrier. We handle these requests on a case by case basis.

In production, items can be overproduced or underproduced.  This is typical with creation of items by hand.  We perform quality control checks in our studio and may need to pull items we think don’t meet our standards.  

When we receive overages, we will reach out to confirm if you’d like to accept them and add them to your order at original custom product cost.  It is not a requirement but something we like to let our customers know is available.  For any short shipments, the product cost will be removed from the final invoice.  We only charge for the quantity shipped.

Custom orders needed within 2 weeks will be considered rush orders.  We will confirm if we are able to accommodate the rush order depending on our design and production schedule.  All rush orders will incur a 10% surcharge. For rush orders, It is incredibly important to have clear direction, quick feedback and approvals to maintain the timeline.  We can only make so many miracles happen! 

Custom products are unable to be returned or refunded once produced.  If any products are damaged, we need to be notified within 15 days. Please provide images of the issue.  We can process refunds for orders that are damaged. 

Promotions from our retail site can not be applied to custom orders.  When available, promotions are only valid for in stock products. 

By continuing with us on a custom project, you’re agreeing to these terms.