FAQ

Where are your products made?
All our bags and pouches are proudly made and hand silk screened local to us in Brooklyn, NY. Our note cards are made in the USA . We keep all our manufacturing in the USA.

How do I buy a Maptote product?
You can buy direct from us here on our website – www.maptote.com – or check out our store list for a store near you .

How do I care for my bag?
As our bags are 100% cotton, some shrinkage may occur once washed. We recommend cold wash and line dry for all our cotton items.

  Do you ship internationally?  
Yes, we do ship internationally via USPS Priority Mail. This is the most inexpensive and dependable service that is available for international shipping.

When should I expect my order?
All our orders are shipped via USPS First Class or Priority Mail from Brooklyn, NY. If you need your order expedited, please contact us at orders@maptote.com. Orders usually go out in less than a week. If for some reason we are out of stock on your purchase, we will notify you and let you know the expected delivery.

Can I ship to a military (APO or other) address?
Of course. Enter the address in this format:  Name: Addressee's name
Street Address: Unit 1234 Box 5678
City: APO
State: AP (or AE or AA)
Zip Code: 12345 (5 digits only)

What is your return policy?
As a small (but growing!) company we unfortunately do not accept returns or exchanges. That said, if for some reason a product we send to you is damaged please let us know and we will send a replacement with a posted envelope to return the damaged item. We must be notified within 30 days of delivery of the the damage.

Do you accept credit cards?
We accept all major credit cards. We use a secure SSL connection.

  Do you make custom maps for special events, such as weddings? Or can you customize your totes for my business?  
Please e-mail us at info@maptote.com with your specific request. As we design all our maps and graphics, we can create new locations as per your request. With that in mind, custom orders must be ordered in bulk. Also, please keep in mind, the more you purchase the better we can do with pricing!

I want to sell your bags/learn more/feature them in an article/on my blog.. can I?
For all wholesale, press, and general inquiries please contact us at info@maptote.com.